Canny Recall Lead
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What size Recall Lead do I need?
The 5m long recall lead is suitable for puppies and small breeds such as a Jack Russell, Westie, Border Terrier & Yorkie.
The 7m long recall lead is suitable for medium to large breeds such as a Border Collie, Labrador, Rottweiler & Great Dane.
Which size lead do I need for my Canny Collar?
The 15mm wide lead is designed to be used with Canny Collar sizes 1 & 2. The 25mm is designed for all other sizes including the Colossus.
Where we ship
We ship to almost all countries within Europe from our base in Spain using a range of standard and tracked services including Correos (Spain), B2C Europe, Correos Paq Light & GLS Eurobusiness. All offer tracking options except B2C Europe.
Orders outside Europe
Our Spain warehouse ships only to EU countries, including Ireland. Customers in the UK, Norway, Iceland & South Africa should visit our site at cannyco.co.uk.
Orders received before our 12:00 'cut off time' will be despatched the same day and orders received after 12:00 will be despatched the following working day. Orders received after 12:00 Friday and over the weekend will be despatched at the first available opportunity which will be the following Monday.
In general, please allow 2-7 business days for delivery once your order has been shipped, depending on the shipping method chosen. Please note that unforeseen events such as poor weather or transport disruption can impact delivery times. Check our website for the most up to date information.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
If the delivery address is not entered correctly by the customer, orders may be returned to us automatically. The Canny Company will not be responsible for the length of time it takes for the product to be returned, nor the cost of resending the item to the correct address, which will be re-invoiced to the customer before despatch.
Please ensure that your delivery address is entered fully and correctly when placing your order.
Returns & refunds
Returns and refunds
If goods you order from us are faulty, damaged or unsuitable, please notify us within 48 hours of receipt and return them within 14 days of the date stated as being delivered to you. Provided they are in a new and fit for resale condition in the original packaging (if not ordered packaging-free), we will happily offer an exchange or refund (less shipping costs).
Items to be exchanged may be subject to a restocking fee. Items must be in unused condition, clean, and free of pet hair/smell, with the original tag. Items requiring cleaning or removal of pet hair will be charged a 4€ cleaning fee per item. Items that are worn, chewed, or damaged will not be accepted for return.
Shipping charges for all exchanges and refunds are the responsibility of the customer. Additional charges may apply if replacement items are priced higher than the original. For Canny Collars, please ensure you have ordered the correct size before use (see the page 'What Size Canny Collar') as the customer will be responsible for meeting the postage costs of any returns for an exchange of sizes. We will not be able to accept returns that are not fit for resale.
So that we can process your return more quickly, please enclose a printout of your e-mail receipt. Return the goods to us using this form and please write 'returned item' on the package. If you have any queries regarding returns or refunds, please contact us using the details below.
Any more questions?
What if I order the wrong size Canny Collar?
No problem. Providing you purchased the collar from our European website and return it to us within 7 days in a new and resaleable condition, we will exchange it for you. Simply return your collar to us along with a printout of this form and we'll do the rest.
How do the sizings work on the Canny Collar?
Since dogs, like humans, come in all shapes and sizes, it’s important to measure your dog's neck snugly to ensure you have the correct size Canny Collar. As your dog's neck can sometimes be hard to measure accurately (especially if there is a lot of fur), we have designed the Canny Collar so that each size overlaps with the sizes above and below, so there is some flexibility when choosing your size.
Once you have your collar fitted, it's advisable to test first in your garden or house to ensure it cannot come off over her head.
What if my dog is exactly between two sizes?
If your dog is exactly borderline between two sizes, we generally recommend getting the smaller size of the two options. If you have a puppy however, it may be worth waiting a month or so and buying the larger size.
Teach your dog to come when called
There’s nothing more frustrating than a dog that will not come when you call him. Whether your dog is apprehensive about returning or is simply happy to ignore you, either way it can be damaging for the relationship between you and your pet.
By gradually building up the distance between you and your dog, the Canny Recall Lead will allow you to teach recall safely and effectively, to eventually give your dog the freedom you both desire.
Strong padded grips and handle
Features a strong, padded handle and two grips spaced along the lead to vary the length, plus a high quality clip.
- Small/medium dogs: 5m long, 15mm width.
- Medium/large dogs: 7m long, 25mm width.
- Teach recall safely and effectively
- Prevents your dog running away
- Soft on hands - padded handle and grips for comfort
- Secure clip
- Fully washable
- Gives your dog freedom
- Gives you peace of mind
How to teach your dog to come when called
Here's a blog post on how you can teach your dog to come when called.